Refund policy
Thank you for choosing Jason Gregory. If you are not completely satisfied with your purchase, our refund and return policy is here to give you peace of mind.
30 Day Return Policy
We gladly accept returns within 30 days of the delivery date for items in new, unworn condition, in their original packaging.
How to start a return
- Contact us. Before returning any item, email support@jasongregoryjewelry.com with your order number to begin the return process.
- Return authorisation. Once your return request is approved, you will receive instructions on how to return the item.
- Package the item. Securely pack the item in its original packaging, including any accessories that came with it.
- Return shipping. Customers are responsible for return shipping costs. Use a tracked service and send the parcel to {{RETURNS_ADDRESS}}. Keep your receipt until you receive a refund or exchange confirmation email.
Refund process
Once your return is received and inspected, we will email you to confirm that we have received it and whether your refund is approved. If approved, your refund is paid back to your original payment method. Please allow 2 to 4 business days for us to process the return, and 3 to 5 business days for your bank to show the funds.
Non refundable items
Certain items are non refundable, including:
- Worn or used items
- Gift items
Damaged or defective items
If your parcel arrives damaged, please refuse delivery if possible and contact us immediately. If the damage is noticed after delivery, email support@jasongregoryjewelry.com within 24 hours with:
- Photos of the damaged item and packaging
- Your order number
- A brief description of the issue
Exchange policy, 30 days after delivery
We offer exchanges, including size exchanges, within 30 days of the delivery date.
How to request an exchange
- Email support@jasongregoryjewelry.com with your order number and the size or style you want instead.
- Follow the return process for the original item.
- Once the return is received and approved, we ship the new item to you and cover the shipping cost of the exchange order.
Restocking fee
We do not charge a restocking fee for items returned in new condition. Items returned worn or not in new condition may be subject to a 20% restocking fee, held from the refund total or invoiced with the exchange order before it is processed.
Contact information
For any questions about our refund and return policy, please contact us:
Support: Monday to Friday
Email: support@jasongregoryjewelry.com
Returns address: {{RETURNS_ADDRESS}}