Shipping policy

This shipping policy is intended to make sure you are fully aware of how we ship and deliver your order. By placing an order at this store, you agree to the guidelines contained here.

Shipping cost

Shipping options and their cost are shown at checkout before you pay.

Delivery time

Every order ships tracked. Most orders arrive in {{DELIVERY_WINDOW}}. Delivery times may vary due to external factors such as public holidays, weather conditions, customs processing or courier delays.

Carrier and tracking information

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Tracking is usually active within 24 hours of dispatch.

Change of address

If you need to update your shipping address, email {{SUPPORT_EMAIL}} within 24 hours of placing your order. We cannot change the shipping address once your order is in transit.

Lost or delayed parcels

If your tracking has not moved for several days or your parcel has not arrived within the expected window, email {{SUPPORT_EMAIL}} with your order number and we will chase it with the carrier.

Customer support

We are here to help. We answer every message, Monday to Friday, and aim to respond within 24 hours on business days.

Email: {{SUPPORT_EMAIL}}